Every account carries a live health score built from engagement, task velocity, open blockers and relationship signals — so the CS team moves on a slipping account in week two, not in the renewal conversation.
Anchor aggregates multiple signals into a single, actionable health score per account.
Live Health Score
One number that tells the full story
Each customer account gets a health score from 0–100 based on real activity signals. Accounts transition automatically between Healthy, At Risk, and Churning as signals change — so your team always knows where to focus.
14
Healthy
3
At Risk
1
Churning
No activity in 14 days + open blocker
Renewal in 45 days — no QBR scheduled
Health score dropped 12 points this week
Anchor surfaces three tiers of alerts — Critical, Warning, and Info — based on the account health signals. Each alert includes the account name, the specific reason, and recommended next actions. Stop reacting to churn. Start preventing it.
Health scoring is the foundation. Anchor builds a full CS workflow on top of it.
Track renewal dates, MRR, and expansion opportunities per account. Surface renewals coming up in the next 30, 60, or 90 days.
Map executive sponsors, champions, and day-to-day contacts per account. Track relationship strength and last interaction date.
Get account summaries, QBR prep notes, risk analysis, and recommended actions generated from real account data — automatically.
Customer health connects to your full revenue lifecycle.
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